Which statement about the Better Business Bureau is correct?

• A. Investigate all criminal cases
• B. Assist district attorneys
• C. Provide customer reviews and dispute mediation
• D. Regulate advertising

Answer: (C)

Understanding this question comes down to what the BBB actually does for consumers. The Better Business Bureau is a nonprofit organization that helps people evaluate businesses and resolve disputes. It provides customer reviews and publishes business profiles so buyers can see how a company has performed for others. It also offers dispute mediation, helping consumers and businesses work toward a resolution when complaints arise. It is not a law enforcement agency, so it does not investigate criminal cases or assist prosecutors, and it does not regulate advertising—that power lies with government bodies like the FTC or state agencies. So the statement that best describes the BBB is that it provides customer reviews and dispute mediation.